Frequently Asked Questions
Purchasing the Product
I'm thinking of buying ReliefJet product. Where can I get more info before purchasing?
You can see detailed utility descriptions on our website and watch tutorial videos on our YouTube Channel.
How many PCs can a license be used on? How many machines can I install this on?
You need a separate license per each computer where you want to use the program.
What are ReliefJet Add-Ins, and how much do they cost?
ReliefJet Essentials for Outlook is a comprehensive set of more than 160 utilities for extending Outlook capabilities and performing a wide range of tasks in processing email messages, contacts, appointments, meetings, tasks and other Outlook items.
ReliefJet Quicks for Outlook is a bundle of productivity add-ins for every Outlook user. These add-ins significantly increase your productivity by automating routine tasks, preventing you from typical mistakes and tweaking Outlook to make it more friendly and functional.
You can see all actual prices on our Purchase page.
Is ReliefJet a monthly or yearly subscription?
No it is a one-time payment for a lifetime license. Just make sure to keep your downloaded product.
If I want to update ReliefJet to the latest version, do I have to pay for it?
ReliefJet products are being updated regularly. You may have a period of free updates depending on the license type. Once expired, you can purchase the latest version at the discounted price. Or you can just continue using the old version.
After purchase, how do I receive the software?
You will receive an email within a few minutes with the download link and product key. Please double-check your Spam or Junk Email folder if the message did not arrive.
I am purchasing multiple licenses. Can I get a Site License or a volume discount?
Yes, we provide Site and Company Licenses. If you purchase more than one license, you immediately get a volume discount in the cart. Please find details on our Purchase page.
Do you have trial versions I download for free and try before buy?
Yes, you are always welcome to download trial versions of ReliefJet Essentials and ReliefJet Quicks for Outlook. They are free and you can test product functionality using these versions. In opposite to many other Outlook add-ins available on the market, our products do not require Administrator's rights to install and use.
What platforms does ReliefJet run on?
All ReliefJet software runs on 32-bit and 64-bit editions of Microsoft Windows 11, Windows 10, Windows 8/8.1, Windows 7, Windows Vista, Windows XP SP3, or Windows Server 2003 R2 - 2022 (make sure to read the "Additional Notes" section on our Download page).
What Outlook versions do ReliefJet products require?
Our products compatible with 32-bit and 64-bit desktop editions of Microsoft Office Outlook 365, Outlook 2021, Outlook 2019, Outlook 2016, Outlook 2013, Outlook 2010, and Outlook 2007.
How do I install and uninstall the product?
To install the add-ins, download the installation file from our website to your local machine. Exit Outlook, then double click on the downloaded setup file and follow the step-by-step instructions. Use the "Buy Now!" button to enter your product key. Be sure to save your license key email in a safe place. You will need it if you decide to reinstall the product in the future. You can watch installation tutorials on our YouTube Channel
What happens if I have lost all my license details?
Please contact our support with your purchase email address, and we will resend all license details to your registered address.
I installed the add-in, but I can't find it!
First, exit Outlook and make sure it was closed completely during the restart (use the Task Manager to verify that Outlook.exe is not running). Then start Outlook again. Because the add-ins are integrated into Outlook, and become a part of it, they can be found in Outlook. Just look for the ReliefJet tab in the main Outlook window's ribbon.
How do I install the product for all users on a computer or a Terminal Server?
Install the product using the "for all users of the computer" option. This requires administrator's permissions.
Support and Contacts
I have questions not answered here, can I contact you?
Sure! You can submit any questions using on our Support page and we will be in touch typically within 12 hours.
I like the software but it doesn't have the option I need!
If you have a need for a custom built add-in, we can help you. All you need to do is contact us and we will talk about the requirements. Please note: it may take a significant time to implement a feature, depending on the complexity.
I have an idea for an Outlook add-in, can I make a suggestion?
If you have an idea for the add-in, we'd love to hear about it. We keep track of all requests and when we get enough of a particular kind, we turn it into a full fledged add-in. Just fill out the form to suggest an idea.